Return policy
A. Cancellation policy
Introduction
Consumers have a right of withdrawal under the following conditions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity:
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, takes possession of the last goods.
To exercise your right of withdrawal, you must inform us (Villental GmbH, Lembergerweg 30, 71706 Markgröningen, Germany, Tel.: +49 1626025981, Email: management@villental.com) of your decision to withdraw from this contract by means of a clear declaration (e.g., a letter sent by post or an email). You may use the attached sample withdrawal form for this purpose, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we are obliged to refund all payments we have received from you, including delivery costs (if any were payed and with the exception of additional costs arising from the fact that you chose a delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received the notification of your withdrawal from this contract.
For this refund, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.
We may withhold the refund until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion or Premature Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal does not apply to consumers who, at the time of concluding the contract, do not belong to a member state of the European Union and whose sole place of residence and delivery address is outside the European Union at the time of the contract’s conclusion.
B. Withdrawal Form
If you wish to withdraw from the contract, please complete this form and return it to us.
To:
Villental GmbH
Lembergerweg 30
71706 Markgröningen
Germany
Email: management@villental.com
I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/provision of the following service ():
Ordered on () ____________ / received on () __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.