Keep the set safe from water and splashes to maintain its integrity. Clean dust using only a soft dust brush to avoid damage. Prevent the pieces from falling to the ground to ensure they remain intact. Avoid hitting the white pieces with the black pieces and vice versa, as this can cause discoloration or marks. Handle the set with care, as it is primarily intended for decorative purposes.

All of our chess sets are handcrafted, making each one truly unique. As a result of the production process, you may notice small air bubbles or slight imperfections in the pieces or board. These are a natural part of the handmade design and are not considered defects. Instead, they highlight the craftsmanship and individuality of each set, making your chess set one-of-a-kind. Please note that this is not a reason for returns or exchanges.

• Villenchess Orders: If your order has not yet been shipped, you can request changes or cancellations by contacting us via the "Contact Us" form. We will let you know if adjustments are still possible.

• Villenchess Private Label Orders: Since Private Label products are customized to your specifications, the ability to cancel or modify depends on how far along the production process is. If you have concerns, please contact us immediately. We will do our best to accommodate your request if feasible.

For general return information, please refer our return policy.

Our shipping policy is as follows:

• Processing Time: Orders are processed on the same day, unless the order is a pre-order. For customized products, please allow an additional 2 days for processing.

• Shipping Times: Shipping usually takes 1-3 days after dispatch and can vary on your locations.

• Shipping Methods: We use DHL and their partner Network.

• Tracking Information: Once your order has been shipped, you will receive a notification with tracking details.

• Pre-Orders: For pre-order items, the estimated shipping start date is provided on the product page. The earlier you place your pre-order, the sooner your item will ship once deliveries begin.

If you have any further questions, please reach out to our customer service team for assistance.

At the moment, we only ship within the European Union. However, if you're interested in shipping to other countries, please feel free to send us an individual request via our "Contact Us" form, and we will do our best to accommodate your needs.

• American Express
• Apple Pay
• Google Pay
• Klarna
• Maestro
• Mastercard
• PayPal
• Shop Pay
• Union Pay
• Visa

Your payment information is secure with us. We follow industry standards to protect your data during every transaction. Payments are processed securely by trusted providers, and we only access the information needed to complete your order.

Yes, you can! We offer the option to pay in installments through Klarna. Simply select Klarna at checkout, and you’ll be guided through their process to split your payment into manageable parts.

If your chess set arrives damaged, please reach out to us immediately via our "Contact Us" form. We will assist you in resolving the issue and ensure that the situation is handled as quickly as possible.

If you wish to return or need to exchange your order, please refer to our return policy. We will assist you in resolving the issue and ensure the situation is handled in a way that serves both your interests and ours.

No, you don’t! You can shop as a guest by providing the necessary information at checkout.

We prioritize your data privacy and security, processing all information in compliance with GDPR. We only collect data necessary for your orders and shopping experience (with cookie consent), storing it securely and sharing it only with your explicit consent or as required by law. For details, see our Privacy Policy.

To use a discount or gift code, simply navigate to the checkout page and enter your code in the designated field.

We’re thrilled to hear you’re interested! If you’d like to collaborate with us, please reach out via our "Contact Us" form.